Title
Difficult Conversations: How to Discuss What Matters the Most
Author
Bruce Patton, Douglas Stone, and Sheila Heen
Genre
Non-fiction, Communication
Publisher
Penguin Books Limited
Synopsis
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
Why do you recommend this book?
Best book I have read on how to have difficult conversations, improve how you deal with conflict, and how you handle tough emotions. It is well researched and gives specific steps to follow and they work!